Delivery & Logistics
Plan Delivery Before Accepting the Quote
Destination eligibility, estimated timing, packaging, available documents, and import responsibilities vary by product and route. Confirm each item in writing.
Quote Checklist
Product, Route, Documents, and Terms
Before accepting a quote, check the allocated product or lot, destination, proposed carrier service, timing estimate, packaging scope, and available records.
Written Scope
What the Delivery Quote Should State
Do not assume that a route, packaging method, document, insurance term, or transit estimate applies until it appears in the quote for the selected product and destination.
Carrier and Timing
The proposed service, dispatch estimate, transit estimate, tracking scope, and any insurance term should be written into the quote.
Product and Lot
Check that the delivery plan refers to the selected product, form, quantity, and allocated lot where one has been assigned.
Packaging Conditions
Confirm the proposed packout and storage instructions. A catalogue category does not establish ambient, chilled, or frozen transport requirements.
Destination Constraints
Carrier availability, import restrictions, consignee requirements, and document needs can change by destination and must be reviewed for each request.
Process
From Route Details to Written Confirmation
Send Route Details
Provide the destination, postcode, consignee type, product, quantity, required date, and any receiving or import constraints.
Complete requestReview Quote Scope
Check the stated product availability, proposed route, timing estimate, packaging, documents, price, and any exclusions.
Written detailsConfirm Buyer Requirements
Verify permits, importer-of-record arrangements, broker instructions, delivery address, receiving hours, and storage readiness.
Buyer checksAccept the Applicable Terms
Only the accepted quote or contract should define the order's delivery obligations, risk allocation, document scope, and remedies.
Order-specific termsImport Compliance
Allocate Import Responsibilities in Writing
This page does not decide who acts as importer of record or who handles permits, clearance, duties, taxes, or broker instructions. Put those responsibilities in the accepted quote or contract.
| Area | Written Quote Should State | Buyer Checks |
|---|---|---|
| Product Documentation | Records available for the allocated product or lot | Internal acceptance criteria and receiving procedure |
| Customs Paperwork | Documents available from the seller, if any | Permits, clearance, duties, taxes, and broker instructions |
| Shipping Method | Proposed service, estimate, tracking, and insurance scope | Address, consignee details, access, and receiving hours |
| Packaging | Product-specific packout and any stated limitations | Storage conditions and handling immediately after receipt |
Delivery FAQ
Common Shipping Questions
Destination eligibility is reviewed for each request. Include the destination country, postcode, consignee type, and product so available routes can be stated in the written quote.
There is no universal dispatch or transit time. The written quote should state the current estimate for the selected product and route; an estimate is not a guarantee unless the accepted contract expressly says otherwise.
No universal packaging method is stated on this page. Product stability information, the allocated lot, route, and available service determine the proposed packout, which must be confirmed in writing.
Document scope varies by product, allocated lot, destination, and availability. Ask for the required list before accepting the quote and rely on the documents named in writing.
Send the request to the order email with the quote or order reference. Any available response documents can then be identified. The accepted quote or contract should state who is responsible for permits, clearance, duties, and broker instructions.